You have 30 days from delivery to change your mind. We arrange the return shipment with a prepaid label: all you have to do is drop off the parcel.
How it works
- 1Start your request within 30 daysOn the Return request page, enter your order number (or tracking number) and choose the items to return: we send you a prepaid Poste Italiane label.
- 2Prepare the parcelPut the items back in the original packaging, or in other packaging that protects them, and attach the label.
- 3Drop it offAt a Punto Poste or a post office, or book a home pickup. Find the nearest Punto Poste or post office.
- 4Get your refundAs soon as your return arrives, we check it and process it within 4 working days.
Two ways to get your refund
You choose when you request the return. The store voucher costs 2€ less in contribution and is the easiest way to change size.
| How you want your refund | What you get | Contribution to costs |
|---|---|---|
| Store voucher | A voucher for the value of the items returned, with no expiry date | 4,90€ |
| Money refund | Refunded to the payment method used. For cash on delivery orders, by bank transfer | 6,90€ |
The contribution covers the return shipment and is deducted from the refund.
Conditions
For hygiene reasons, underwear must be returned in the same condition in which it arrived:
- Items unused and unwashed, tried on only over underwear
- Original label still attached
- Original packaging, or equivalent packaging that protects the items
- I multi-piece sets must be returned complete: you cannot return a single piece
If you took advantage of a promotion
When a partial return takes the order below the threshold of a promotion — for example the free gift or a 3-for-2 — the discount or the value of the gift is deducted from the refund. The rest is refunded as usual.
Still have questions? We are here for you.
Message us on WhatsApp at 333 999 4499 or through the Contact page: we reply Monday to Friday, from 9am to 6pm.
Return conditions updated on 4 September 2026.