Frequently asked questions

From 4,99€ with Poste Standard or InPost pickup, 6,99€ with GLS or Poste Express. From 39€ it is free with Poste Standard and InPost, and costs 2€ with GLS and Poste Express. Pickup at our premises in Gravina is always free.

We prepare your parcel in 1-2 working days. Then it takes 1-2 days with GLS or Poste Express, 3-5 with Poste Standard, about 48 hours for InPost pickup. For the islands, allow one extra day.

Yes. As soon as the courier picks it up, you will receive the tracking code by email.

At home, at work or at an InPost pickup point. If you live near Gravina in Puglia, you can also collect it free of charge at our premises.

The courier leaves a notice and you receive a link by email to book a new delivery.

Yes: from 39€ shipping is free with Poste Standard and InPost, and costs only 2€ with GLS and Poste Express.

Not if you choose anonymous delivery at checkout: packaging without logos and a neutral sender.

You have 30 days from delivery. Write to us, we send you a prepaid Poste Italiane label and you drop the parcel off at a Punto Poste, at a post office or book a home pickup.

We arrange the return shipment, but a contribution is deducted from the refund: 4,90€ if you choose a store voucher, 6,90€ if you want your money back.

We process your return within 4 working days of it arriving at our warehouse. The time needed for the refund to reach you then depends on the payment method.

No: multi-piece sets must be returned complete.

Credit and debit cards (also with Apple Pay and Google Pay), PayPal, Scalapay and Klarna to pay in instalments, Satispay, bank transfer, Postepay top-up and cash on delivery. All the details are on the page How to pay.

Yes, in cash to the courier: have the exact amount ready. It costs 4,99€ extra and is not available with InPost pickup.

Yes: with Scalapay in 3 interest-free monthly instalments, for orders from 50€ to 899€, or with Klarna, with the options it offers you at checkout.

You need two measurements, underbust and bust. You will find the step-by-step guide in the size guide.

You have 30 days to change your mind. If you are unsure before ordering, message us on WhatsApp: we will help you choose.

We work with a great many brands and can often source items that are not on the site at the moment. Message us on WhatsApp or through the Contact page: we will do our best to help.